Shipping policy

ORDER PROCESSING TIMES

Orders are typically processed in 1-3 business days.

SHIPPING OPTIONS

Regular and Expedited shipping are available. We ship from Toronto via UPS. Orders from Toronto customers may arrive via local delivery. Regular shipments typically have a delivery time of 2-7 business business days after processing, while expedited shipments typically have a delivery time of 1-2 business days. We do not ship outside of Canada.

SHIPPING COSTS

Shipping is free on orders of $100 or more. Rates for orders below $100 are as follows:

Express, orders 0kg-2kg: $21.90

Standard delivery, orders 0kg-2kg: $14.90

Standard delivery, orders 2kg-30kg

RETURNS, CHANGES AND CANCELLATIONS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@greengrace.ca. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Personal care goods (such as feminine hygiene products) are non-returnable. Please get in touch if you have questions or concerns about your specific item. 

Orders may be cancelled if they have not yet been processed. 

Unfortunately, changes to orders cannot be accommodated. If you need to change something and your order has not yet been processed, please cancel your order and place your order again.

ORDER TRACKING DETAILS

Once your order has shipped, you will receive an email with tracking information.